Vermont Castings is one of the oldest and once was the most well known wood stove manufacturers in the United States. Over the last 15 years or so they have been bought out and sold it seems like dozens of times. The customer service has been horrible, the lead times on new parts has been ridiculous. Vermont Castings has really damaged their customer base and their brand. By all accounts, what was once the world’s largest manufacturer of cast iron wood stoves has lost ground to competitors and suffered quality issues.
But is all that changing?
Vermont Castings purchased by Hearth and Home Technologies
In 2015 Vermont Castings was purchased by Hearth and Home Technologies (HHT) HHT owns and operates big brands like, Heatilator, Heat ‘n Glo, Quadra-Fire, and Harman. One of the main goals in the Vermont Castings Acquisition was to get the VC cast iron foundry in Randolph, VT.
What does this mean for you?
I have been dealing with the new management for over a year now. I have seen the availability, timeliness, and follow through from VC improve dramatically. Parts lead times in the past five years were typically 6 weeks to 6 months. Now almost any part I order has a maximum 2 – 3 week lead time. This goes for a lot of the old items too. This has been a huge improvement. Their quality control has improved tremendously. I have a renewed confidence in promoting the Vermont Castings brand as a whole that they will be able to give my customers a positive user experience.
Pros of Vermont Castings
- Top Loading Feature (You can actually load the wood in from the top of the stove while it is burning.) A+
- Ornate Cast Iron Designs
- Several Enamel Finish Colors
- Warming Side Shelves
- Defiant and the Encore have the proprietary 2n1 (NonCat and Cat Technology)
Cons of Vermont Castings
- Higher end of the price range
- Stoves are made up of a large number of small parts
Overall, you can decide. This is a company that has struggled for a lot of years. There seems to be a new excitement and resolve to return the brand to it’s premium status that it once had.